If you are experiencing problems with the site’s functionality or accessing your courses please first read through our Frequently Asked Questions.
If you cannot find your answer in the FAQs, please take a screen shot of the issue together with a copy of the URL in the browser and complete the form below.
Frequently asked questions
The YCDI! EDUCATION elearning online programs can be purchased online through the CATALOGUE using our shopping cart. Schools and organisations can elect to purchase using a credit card or a purchase order at checkout. You will need to create an account to make a final purchase. Ongoing purchases can be easily made through the school’s account login. All school purchases are accessible through the school LOGIN (Resources tab).
METHODS OF PAYMENT ACCEPTED
For Schools and Organisations:
Payment can be made by Credit Card, Cheque, Direct Bank Deposit and EDConnect for NSW Schools.
For Individuals (parents, individuals):
Parents or individuals cannot purchase any of the curricula programs in the Schools Catalogue. Purchases from the Parent Catalogue can only be made using the online shopping cart with requesting credit card payment.
YCDI! Education elearning online programs are accessible around the globe. If your school or organisation is located outside of Australia please download our International Order Form and email to email@example.com to process your purchase.
International payments can be made by Credit Card when purchasing online, or by International Bank Wire Deposit or Credit Card link in the invoice if purchasing using a Purchase Order. Each order will be assessed individually regarding payment. All postage quotes for non-digital materials need to be approved of by the purchaser prior to the order being processed.
When purchasing a YCDI! Education elearning online program your school is committing to an annual licence (365 days) from the date of enrolment. A renewal licence will be automatically sent to your school towards the end of the licence period. If a renewal is not purchased access to the program/s will expire on the anniversary of the enrolment date.
If your school has more than one campus, a separate digital license for EACH program that each campus will be using must be purchased. YCDI! Education digital resources accessed through a school’s LOG IN are not transferable between school campuses. Each campus is required to have a unique LOG IN.
The YCDI! EDUCATION elearning content will work on various hardware platforms, but the following is an example of a minimum-specification that would be expected to deliver a rich, interactive user experience:
- PC or Mac
- Microsoft Windows XP, Windows Vista or Windows 7 or above, Mac OS X 10.5 (Leopard) or above, Modern Linux variant
- 32-bit colour graphics
- Keyboard and mouse
- Recommended minimum browser:
Google Chrome 30, Firefox 25.0, Safari 6, Internet Explorer 8
- The latest version of Adobe Flash player
As elearning is usually delivered online we would recommend the following bandwidths for internet access:
- Minimum bandwidth: 256 kbps
- If using video: 512 kbps
There could be many reasons but the most probable is that you have simply forgotten your password, are trying the wrong one, or have you entered it incorrectly. Username and Passwords are case sensitive. Some other things to think about include:
- Do you have caps lock on?
- Does your password include a combination of uppercase and lowercase letters? It should be entered exactly as originally created by yourself or provided by your school/organisation.
If you believe you have entered the correct password, but still cannot login please contact your school/organisation’s original provider of the Login details or send an email to firstname.lastname@example.org.
Click the arrow on the bottom left of the video to begin playing the video.
The icon on the bottom right of the video will allow you to size the video to full screen.
If you cannot play any of the video or audio files included in the elearning programs check that your school does not have restrictions on its internet use.
The downloads listed at the end of the program lessons or activities are hyperlinks to pdf files.
Hover your mouse over the title of the required download and click once. The pdf file will open in a new window. From here you can display, save or print the pdf file.
Ensure you have the latest version of Adobe Reader to successfully view all pdf content. Adobe Reader is free software that can be downloaded from the Adobe website if required.