TECHNICAL SUPPORT

If you are experiencing problems with the site’s functionality or accessing your courses please first read through our Frequently Asked Questions.

If you cannot find your answer in the FAQs, please take a screen shot of the issue together with a copy of the URL in the browser and complete the form below.

Frequently asked questions

As a result of school closures due to COVID-19 schools that have purchased annual digital licences for the YCDI! online digital programs will be allowed to continue teaching by educators of YCDI! through distance learning.  Schools may distribute electronically the content (e.g., Student Worksheets, modified Lesson Plans) of the programs.  The school login to access online digital programs is not to be shared with parents or other individuals.

Schools may modify or abridge the lessons to suit their students’ needs during this period.  The Bernard Group cannot accept any responsibility for the accuracy or efficacy of any altered or abridged lesson sent home by schools. Any YCDI! content, in any form, may only be shared with families in your school community.  The intellectual property of all YCDI! programs and resources, including any modifications made by schools of existing lessons for use at home by parents, remains with The Bernard Group. Schools are required to notify their parents of this at the time of distributing any YCDI! materials to their school community. Please see our full terms of use.

Annual digital licences purchased by schools are for use by educators within the school.  Sharing the school login with parents or other individuals outside the school is not permitted.

All YCDI! online digital programs can be purchased through the SHOP using our online shopping cart. At checkout, purchasers can use a credit card to complete their purchase. Schools and organisations can choose to purchase using a credit card or select the purchase order option at checkout.

The purchase account LOGIN and program enrolment will be emailed to the purchaser within 24 to 48 business hours.

 
Methods of Payment Accepted

For Schools and Organisations:
Payment can be made by credit card, cheque, direct bank deposit and through EDConnect for NSW schools.

For Individuals (parents, individuals):
Parents or individuals can only purchase items from the Parent Resources Catalogue using the online shopping cart with credit card payment.

Parents and individuals cannot purchase any of the curricula programs in the Schools Resources Catalogues.

YCDI! online digital programs are accessible around the globe. If your school or organisation is located outside of Australia please download our International Order Form and email to enquiries@youcandoiteducation.com.au to process your purchase.

International payments can be made by credit card when purchasing online, or by international bank wire deposit or credit card link in the invoice when purchasing using a purchase order. Each order will be assessed individually regarding payment.

All postage quotes for non-digital materials need to be approved by the purchaser prior to the order being processed.

For Australian Schools and Organisations
Payment can be made by credit card, cheque, direct bank deposit and through EDConnect for NSW schools.

International Schools and Organisations

International payments can be made by credit card when purchasing online, or when purchasing by purchase order by international bank wire deposit or a credit card link in the invoice. Each order will be assessed individually regarding payment.

For Individuals 
Parents or individuals cannot purchase any of the online digital programs in the Education Resources Catalogue. Purchases from the Parent Catalogue can only be made through the SHOP using the online shopping cart with credit card payment.

Any non-digital items purchased by a school, organisation, parent or individual (Australian Customers only) includes postage and will be mailed using Australia Post within 3 business days of receipt of the purchase.

Schools and Organisations

When purchasing a YCDI! online digital curricula or other online digital program your school is committing to an annual licence (365 days) from the date of enrolment. A renewal licence will be automatically emailed to your school accounts 30 days prior to the licence renewal date.

Schools with more than one campus need to purchase a separate digital license for EACH program that each campus will be using.  YCDI! digital resources accessed through a school’s LOGIN are not transferable between school campuses.  Each campus is required to have a unique LOGIN. 

YCDI! Elearning training courses purchased provide an individual LOGIN per participant.  Participants must not share their LOGIN with other individuals.  Elearning course participation is accessible for 90 days from the date of enrolment.  The 90-day period cannot be extended. Individuals wanting further time will need to purchase a new course licence.

Cancellation of digital licences can only be requested in writing and submitted to YCDI! Education at enquiries@youcandoiteducation.com.au. Cancellations take affect at the end of the current paid 365 day licence period.

 
Individuals

Parents or individuals can purchase any of the non-school online digital programs listed in the SHOP under the PARENT RESOURCES CATALOGUE as a 365 day access one-off purchase. No licence agreement is entered into and access to the online digital program will expire 365 days following purchase. Parents and individuals cannot purchase any of the curricula programs in the Education Resources Catalogue.

Cancellation of digital licences can only be requested in writing and submitted to YCDI! Education at enquiries@youcandoiteducation.com.au. Cancellations take affect at the end of the current paid 365 day digital licence period.

The YCDI! elearning content will work on various hardware platforms, but the following is an example of a minimum-specification that would be expected to deliver a rich, interactive user experience:

  • PC or Mac
  • Microsoft Windows XP, Windows Vista or Windows 7 or above, Mac OS X 10.5 (Leopard) or above, Modern Linux variant
  • 32-bit colour graphics
  • Keyboard and mouse
  • Recommended minimum browser:
    Google Chrome 30, Firefox 25.0, Safari 6, Microsoft Edge 
  • The latest version of Adobe Flash player
  • Pop-ups, Javascript and MP3s enabled

As elearning is usually delivered online we would recommend the following bandwidths for internet access:

  • Minimum bandwidth: 256 kbps
  • If using video: 512 kbps
You can check the speed of your internet access on the following website: https://www.speedtest.net/
  • Recommended minimum browser:
    Google Chrome 30, Firefox 25.0, Safari 6, Microsoft Edge 
  • Please note that Internet Explorer is not supported.

This website and its contents is covered by Australian Copyright Law.  The Bernard Group owns, has licensed or has permission for all intellectual property used throughout this website.  Requests and enquiries concerning reproduction and rights should be addressed to The Bernard Group.

All YCDI! Education online digital and non-digital content is also covered by Australian Copyright Law.

Copying or printing of non-digital materials  (posters, student handbooks) listed for purchase in the YCDI! SHOP is not permitted.

Content (printed material, downloadable files, non-digital resources) may not be shared or communicated with individuals outside your school.  Access and use of these materials are not permitted beyond the annual licensing period.  Please read our full terms of use.

Schools or organisations wanting to use YCDI! visuals, logos or other YCDI! materials outside of our terms of use must send a request in writing to enquiries@youcandoiteducation.com.au

There could be many reasons but the most probable is that you have simply forgotten your password, are trying the wrong one, or have entered it incorrectly. Username and Passwords are case sensitive. Some other things to think about include:

  • Do you have caps lock on?
  • Does your password include a combination of uppercase and lowercase letters? It should be entered exactly as provided by your school/organisation or emailed to you by YCDI! Education.

If you believe you have entered the correct password, but still cannot login please contact your school/organisation’s original provider of the Login details or send an email to enquiries@youcandoiteducation.com.au.

Once you have received the LOGIN for your purchase, you can log in any time through the LOG IN button on the YCDI! Education website or at edu.youcandoiteducation.com.au/login

To view the sections listed within a lesson click the arrow on the left of the lesson section to display the section content.

Click the PLAY arrow on the video to begin playing the video.

The EXPAND icon on the bottom right of the video will allow you to resize the video to full screen.

 

If you cannot play any of the video or audio files included in the YCDI! online digital programs check that your school does not have restrictions on its internet usage or bandwidth.

Make sure you are using a compatible web browser: Chrome, Firefox, Safari or Microsoft Edge (Internet Explorer is not supported).

Click the arrow on the left of the play field to begin the audio.

If you cannot play any of the audio files included in any of the YCDI! digital online programs check that your school does not have restrictions on its internet usage or bandwidth.  

Make sure you are using a compatible web browser: Chrome, Firefox, Safari or Microsoft Edge (Internet Explorer is not supported).

The downloads listed at the end of the program lessons or activities are hyperlinks to pdf files.

Hover your mouse over the title of the required download and click once. The pdf file will open in a new window. From here you can display, save or print the pdf file.

Ensure you have the latest version of Adobe Reader to successfully view all pdf content. Adobe Reader is free software that can be downloaded from the Adobe website if required.

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