TECHNICAL SUPPORT

If you are experiencing problems with the site’s functionality or accessing your courses please first read through our Frequently Asked Questions.

If you cannot find your answer in the FAQs, please take a screen shot of the issue together with a copy of the URL in the browser and complete the form below.

FAQs

The YCDI! EDUCATION elearning online programs can be purchased online through the CATALOGUE using our shopping cart. Schools and organisations can elect to purchase using a credit card or a purchase order at checkout. You will need to create an account to make a final purchase. Ongoing purchases can be easily made through the school’s account login. All school purchases are accessible through the school LOGIN (Resources tab).

METHODS OF PAYMENT ACCEPTED

For Schools and Organisations:

Payment can be made by Credit Card, Cheque, Direct Bank Deposit and EDConnect for NSW Schools.

For Individuals (parents, individuals):

Parents or individuals cannot purchase any of the curricula programs in the Schools Catalogue. Purchases from the Parent Catalogue can only be made using the online shopping cart with requesting credit card payment.

INTERNATIONAL PURCHASES

YCDI! Education elearning online programs are accessible around the globe. If your school or organisation is located outside of Australia please download our International Order Form and email to enquiries@youcandoiteducation.com.au to process your purchase.

International payments can be made by Credit Card when purchasing online, or by International Bank Wire Deposit or Credit Card link in the invoice if purchasing using a Purchase Order. Each order will be assessed individually regarding payment. All postage quotes for non-digital materials need to be approved of by the purchaser prior to the order being processed.

When purchasing a YCDI! Education elearning online program your school is committing to an annual licence (365 days) from the date of enrolment. A renewal licence will be automatically sent to your school towards the end of the licence period. If a renewal is not purchased access to the program/s will expire on the anniversary of the enrolment date.

All YCDI! EDUCATION elearning digital content is covered by Australian Copyright Law. The Bernard Group gives the purchaser of programs permission to print and download material for teaching purposes only. Content (printed material, downloadable files) may not be shared or communicated with individuals outside your school. Access and use of these materials are not permitted beyond the annual licensing period. Please read our full terms of use.

The YCDI! EDUCATION elearning content will work on various hardware platforms, but the following is an example of a minimum-specification that would be expected to deliver a rich, interactive user experience:

  • PC or Mac
  • Microsoft Windows XP, Windows Vista or Windows 7 or above, Mac OS X 10.5 (Leopard) or above, Modern Linux variant
  • 32-bit colour graphics
  • Keyboard and mouse
  • Recommended minimum browser: Google Chrome 30, Firefox 25.0, Safari 6, Internet Explorer 8
  • The latest version of Adobe Flash player
  • Pop-ups, Javascript and MP3s enabled

As elearning is usually delivered online we would recommend the following bandwidths for internet access:

  • Minimum bandwidth: 256 kbps
  • If using video: 512 kbps

There could be many reasons but the most probable is that you have simply forgotten your password, are trying the wrong one, or have you entered it incorrectly. Username and Passwords are case sensitive. Some other things to think about include:

  • Do you have caps lock on?
  • Does your password include a combination of uppercase and lowercase letters? It should be entered exactly as originally created by yourself or provided by your school/organisation.

If you believe you have entered the correct password, but still cannot login please contact your school/organisation’s original provider of the Login details or send an email to enquiries@youcandoiteducation.com.au.

Once you have purchased any of the YCDI! Education online programs log in to your YCDI! EDUCATION account. All programs your school is enrolled in will be listed under the MY RESOURCES tab accessed from the top menu bar.

To view a program your school is enrolled in, navigate to your MY RESOURCES and click on the title of the program you wish to view.

The selected program will open to an overview of the program’s content.  The new page will look similar to one of the pages below depending on the program selected.

If your My Resources page appears blank (like the image below) it is possible that you have inadvertently moved the content to the left-hand side.

To view your listed resources again click on the small arrow on the left-hand side menu to move the content back to the main page.

To view the sections listed within a lesson click the arrow on the left of the lesson section to display the section content.

Click the arrow on the bottom left of the video to begin playing the video.

The icon on the bottom right of the video will allow you to size the video to full screen.

If you cannot play any of the video or audio files included in the elearning programs check that your school does not have restrictions on its internet use.

Click the arrow on the left of the play field to begin the audio.

If you cannot play any of the video or audio files included in the elearning programs check that your school does not have restrictions on its internet use.

The downloads listed at the end of the program lessons or activities are hyperlinks to pdf files.

Hover your mouse over the title of the required download and click once. The pdf file will open in a new window. From here you can display, save or print the pdf file.

Ensure you have the latest version of Adobe Reader to successfully view all pdf content. Adobe Reader is free software that can be downloaded from the Adobe website if required.

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